Application
This unit of competency specifies the outcomes required to plan and coordinate the repair, maintenance and modification of properties and facilities. It requires the ability to plan and document work activities effectively, coordinate and monitor subcontractors, and check and report the results of work performed.
The unit supports workers in the property industry who are involved in planning and coordinating the maintenance and repair of properties and facilities. It applies to real estate agents, property managers, strata managers and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Plan repair or maintenance operation. | 1.1. | Repair or maintenance requirements are confirmed. |
1.2. | Site access and specific site requirements are identified and appropriate arrangements are made. | ||
1.3. | Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner. | ||
1.4. | Safety and security requirements are recognised and implemented. | ||
1.5. | Communication channels and processes are established. | ||
2. | Coordinate repair or maintenance operation. | 2.1. | Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes. |
2.2. | Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed. | ||
2.3. | Established communication channels and processes are used to ensure accurate exchange of information throughout operation. | ||
2.4. | Situations requiring specialist advice are identified and assistance is sought as required. | ||
3. | Check and record completed repair or maintenance operation. | 3.1. | Notification of completed repair or maintenance is received and checked against client and organisational requirements. |
3.2. | Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards. | ||
3.3. | Faults, errors or omissions are verified and prompt remedial action is determined and arranged. | ||
3.4. | Documentation of repair or maintenance is prepared using business equipment and technology. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also plan and coordinate the following repair, maintenance and modification of properties and facilities:
an immediate routine repair to an item of common property
the longer-term maintenance of a shared facility
a major modification to a common use facility.
In doing the above, the person must:
inspect completed work against work order and ensure remedial action for faults, errors and omissions
monitor maintenance and repair work, ensuring effective communication exchange and identifying factors requiring variations to work schedules
apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities
plan maintenance and repair work ensuring:
client and tenant safety and security
resource requirements are according to budget parameters
respond appropriately to requests for maintenance and repair work and maintain adequate records and reports.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
basic knowledge of property contracts and administrative requirements
building codes and Australian standards relating to the maintenance and repair of properties and facilities
building construction practice
building control legislation relating to the maintenance and repair of properties and facilities
common hazards to personal and public safety associated with particular types of maintenance work in buildings
common building defects
limitations of own work role, responsibilities and professional abilities
maintenance and service intervals and requirements for building facilities
organisational and professional procedures, ethical practices and business standards
points of contact with emergency service agencies
key requirements of federal, state or territory legislation and local government regulations relating to:
consumer protection
environmental issues
industrial relations
property sales, leasing and management
strata community management
work health and safety (WHS)
sources of information on maintaining and repairing property assets
WHS issues and requirements, including risks with maintenance and repair activities and risk control measures.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet, email and printing facilities
material:
project management software
physical conditions:
technical expertise and relevant contractors
buildings
specifications:
site plans and drawings
contract for provision of repair, service or modification works
relevant building regulations
relationship with team members and supervisor:
member of a work team in a property industry context.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain current knowledge of building regulations and building controls. |
Numeracy skills to: | determine quantities of resources and costs associated with repair, service and maintenance of buildings and facilities. |
Oral communication skills to: | ask questions to gather complex information and clarify nature of building repair, service and modification requirements. |
Reading skills to: | read and assess the accuracy of work orders and building specifications. |
Writing skills to: | prepare routine documentation associated with planning and coordinating repairs, maintenance and modifications to buildings and facilities, including agendas, minutes, meeting notes, and correspondence in the form of email and letters. |
Digital literacy skills to: | use complex project management software to plan and coordinate repairs, maintenance and modifications to buildings and facilities. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Repair or maintenance requirements must include at least three of the following: | backups changing user codes confirming operational effectiveness identifying and replacing worn parts inspecting, lubricating, cleaning and adjusting parts routine repairs. |
Site access and specific site requirements must include at least four of the following: | access and egress points access codes building codes and regulations heritage listings keys, passes and security clearance noise control time of access union requirements work health and safety (WHS) requirements. |
Sectors
Property services
Competency Field
Strata community management